When a user reaches out through Skyfarer — whether inquiring about flight training, aviation services, or pilot gear — all initial communication should remain on the platform until a booking or transaction has been confirmed.
This means sellers and service providers should avoid sharing direct contact details such as:
- phone numbers
- email addresses
- instructions asking buyers or students to text or call
- requests to move the conversation off the platform
Keeping conversations on Skyfarer allows users to easily review profiles and listings, compare options, and complete bookings or purchases while maintaining a clear record of communication.
Once a booking or transaction has been confirmed, parties may exchange contact details to coordinate scheduling, shipping, aircraft availability, and other logistics.
Why This Policy Exists
This guideline helps maintain a professional and trusted environment for everyone on Skyfarer. It ensures that:
- communication remains organized and transparent
- buyers and students feel comfortable reaching out to sellers and instructors on Skyfarer
- sellers and instructors receive proper credit for inquiries, bookings, and sales
- the platform remains sustainable and fair for everyone participating
Many instructors on Skyfarer are balancing multiple students and training schedules, and many gear sellers are managing inventory across listings. By keeping communication on the platform initially, it also helps ensure that conversations, bookings, and transactions remain easy to track.
Enforcement Policy
To keep expectations clear and fair for everyone, Skyfarer follows a simple enforcement process.
If a seller, instructor, or service provider shares direct contact information with a prospective buyer or student before a booking or transaction is confirmed, the following steps apply:
First occurrence: The account may be temporarily banned for 90 days. During this period, the user will not be able to access the platform, respond to inquiries, or receive new requests. Any active listings associated with the account may also be deleted from the platform and will need to be recreated after the ban period.
Repeated violations after suspension: If the same behavior occurs again after the temporary suspension, the account and its listings may be permanently removed from the platform to maintain a fair and trusted environment.
This approach ensures that users are first informed and given the opportunity to correct the behavior before stronger action is taken.
Option to Share Contact Details Publicly
For instructors, service providers, and gear sellers who prefer to make their contact information visible to prospective customers, Skyfarer also offers Premium Listings: https://skyfareracademy.com/p/impact-with-content-premium-listing
Premium listings allow users to display contact information such as a website or phone number directly on their listing, making it easier for buyers and students to reach out while still maintaining transparency on the platform.
Supporting the Skyfarer Community
Skyfarer's goal is to support flight instructors, aviation service providers, and gear sellers by helping them connect with more customers while maintaining a professional, transparent marketplace.
By following these guidelines, participants help create a reliable environment where students can confidently begin their training journey, buyers can shop with trust, and sellers and instructors can focus on what they do best — delivering great aviation products, services, and flight training.